sonai101's Privacy Policy

1 Introduction

sonai101 ("we", "us", "platform") provides a safe and reliable online entertainment service for users in Bangladesh. Your privacy is very important to us. This privacy policy describes what information we collect about you when you use our website sonai101.lat ("site"), how that information is used, with whom it may be shared, and how we keep that information secure.

By using this site, you are considered to have accepted the terms described in this privacy policy. Our service is for those aged 21 and above only. If you do not agree with this policy, please refrain from using the site.

sonai101 uses SSL encryption technology to keep all data transmission secure and is committed to protecting your privacy.

2 Information We Collect

sonai101 may collect the following types of information to improve your experience on the site and to provide secure services:

2.1 Information Provided Directly

• Name and contact information (email address)
• Date of birth (for age verification)
• Payment information (bKash, Nagad or Rocket account number)
• Login credentials (username and password)
• Documents required for identity verification

2.2 Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Browsing history and page visit data on the site
• Information collected through cookies and similar tracking technologies
• Login date, time, and session information

2.3 Transaction Information

• Deposit and withdrawal history
• Betting and gaming activity records
• Bonus and promotion claim information

3 Purpose of Using Information

We use the collected information for the following legitimate purposes:

• Account Management: For creating, verifying, and managing your account.
• Service Delivery: For processing betting, gaming, and payment services.
• Security Assurance: For preventing fraud, protecting accounts, and blocking unauthorized access.
• Age Verification: To ensure the service is only for those aged 21 and above.
• Customer Support: For addressing your inquiries and resolving issues.
• Technical Improvement: For improving site functionality and user experience.
• Legal Compliance: For complying with applicable laws and regulations.
• Responsible Gaming: For identifying and preventing potentially problematic gaming behavior.

We never sell your personal information to third parties or use it for advertising purposes.

4 Information Sharing and Disclosure

sonai101 does not generally share your personal information with third parties. However, information may be disclosed in the following limited circumstances:

4.1 With Service Providers

Minimum necessary information may be shared with service providers required for operations such as payment processing (bKash, Nagad, Rocket), technology services, and customer support. These third parties are contractually bound to comply with our privacy policy.

4.2 Legal Obligations

If a court, regulatory body, or legal authority issues a valid order requiring disclosure of information, we will be obligated to do so in accordance with applicable law.

4.3 Fraud Prevention

If fraud, money laundering, or any other illegal activity is suspected, necessary information may be shared with the relevant authorities.

4.4 Business Transfer

In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such circumstances, we will notify you in advance.

5 Cookie Policy

The sonai101 website uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the site, such as maintaining login sessions.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: For monitoring and improving site performance.

5.2 Cookie Control

You can disable cookies by changing your browser settings. However, disabling cookies may cause some features of the site to not work properly.

6 Data Protection and Security

sonai101 has adopted industry-standard technical and administrative measures to ensure the security of your personal information:

• SSL Encryption: All data transmission is secured by SSL/TLS encryption.
• Secure Servers: Your information is stored on secure servers where unauthorized access is prevented.
• Access Control: Only authorized staff can access your personal information.
• Regular Security Reviews: Our security measures are regularly reviewed and updated.
• Password Hashing: Your password is stored in hashed form, never in plain readable form.

Although we work to ensure the highest level of security, it is not possible to guarantee complete security when transmitting information over the internet. You are responsible for keeping your account password confidential.

7 Data Retention Period

sonai101 retains your personal information for as long as necessary. The retention period is determined based on the following:

• The duration your account remains active
• Applicable legal obligations (such as rules on retaining financial records)
• The time required for fraud prevention and security purposes
• The time required for dispute resolution or legal claims

Even after an account is closed, some information may be retained for a specified period to meet legal obligations.

8 Your Rights

As a sonai101 user, you have the following rights:

• Right to Access: The right to know what information we hold about you.
• Right to Rectification: The right to correct inaccurate or incomplete information in your account.
• Right to Erasure: The right to request deletion of your information beyond legal obligations.
• Right to Object: The right to object to the processing of your information in certain circumstances.
• Data Portability: The right to receive your information in a structured, commonly used format.

To exercise these rights, contact our support team. We will respond to your request within a reasonable time.

9 Protection of Payment Information

The payment methods currently accepted on our site are bKash, Nagad, and Rocket. These payment transactions are handled through the respective service provider's own security systems.

• We never store your mobile banking PIN or password.
• All financial transactions are completed through encrypted channels.
• The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳800.
• Withdrawal requests are generally processed within 1 hour.

If you notice any unusual transaction in your account, notify our support team immediately.

10 Privacy of Minors

sonai101 provides services only to individuals aged 21 and above. We do not knowingly collect any personal information from minors.

If we learn that a minor has used our site and provided information, we will immediately delete that information and close the associated account.

If you believe a minor is using our platform, please contact us.

11 Third-Party Links

If our site contains links to third-party websites (though we keep these limited), those websites have their own privacy policies and sonai101 is not responsible for them. It is recommended that you read the privacy policy of any external site before visiting it.

Software from game providers (including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, Microgaming, and others) is governed by their own terms and conditions.

12 Changes to the Privacy Policy

sonai101 reserves the right to amend this privacy policy at any time. For significant changes, we will:

• Publish a new "Last Updated" date on this page.
• Notify registered users by email.
• Display a notice on the site.

If you continue using the site after changes are made, you are considered to have accepted the updated policy. It is therefore recommended that you review this page regularly.

13 Contact and Complaints

For any questions, requests, or complaints regarding privacy, please contact us:

sonai101 is always committed to protecting your privacy rights. Your trust and confidence are our greatest asset.